Website concierge
A managed website concierge for a clearer first response
A website concierge is an AI assistant trained only on approved business content. It can answer common questions, collect context, and send a qualified handoff by email when a human response is needed.
The problem
Why this matters
Most visitors leave a website with their question unanswered. Contact forms can feel like a dead end, and an untrained bot can create more confusion than it solves.
The solution
How we fix it
We configure a concierge from reviewed website pages and FAQs. It follows the tone and escalation rules you approve, captures useful context, and offers an email-first human handoff when needed.
What's included
Every capability ships standard. No upsells, no surprises.
- Staff-reviewed website pages and Q&A, published as an approved knowledge set
- Clear AI disclosure and concise answers grounded in that approved material
- Email-first handoff with a full conversation transcript
- Optional phone collection and explicit SMS consent only
- Managed origin allowlisting, rate limits, and 90-day transcript retention
- Conversation, handoff, and unanswered-question reporting
Works with your stack
Supported integrations and platforms.
Common use cases
After-hours questions
Answers only from the material you have approved and collects context for a human reply.
FAQ guidance
Clarifies common service and process questions without inventing information.
Conversational intake
Lets a visitor share their situation before asking for an email response plan.
Pre-sales orientation
Helps visitors understand the available systems and choose a useful next question.
AI chatbot vs. contact form
| Capability | Hatched Pixel | Static contact form |
|---|---|---|
| First response | Available from approved content | Waits for a team response |
| Human handoff | Email-first with transcript | Separate manual follow-up |
| FAQ guidance | Grounded in published material | No interactive guidance |
| Lead context | Collected conversationally | Limited to visible form fields |
Frequently asked
Ready to put this to work?
Tell us which lead handoff needs work and receive a clear next step by email. A call is optional.